CVS pharmacist fired for refusing to fill hormone prescription for trans woman

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A transgender woman has spoken out after being denied access to her prescribed hormones by a pharmacist in Arizona.

"I left my doctor's office elated", she wrote.

Hall ended up getting her prescription at another pharmacy.

Hall said even her doctor's office was unable to persuade the pharmacist to fill the prescription.

Without giving a clear reason, the man "just kept asking, loudly and in front of other CVS staff and customers, why I was given the prescriptions", Hall wrote in an essay on the American Civil Liberties Union's website.

Hilde Hall says she felt the pharmacist at the Fountain Hills CVS went out of his way to embarrass and out her as transgender when she tried to pick up her medication on April 24.

Arizona and five other states-including Arkansas, Georgia, Idaho, Mississippi, and South Dakota-have laws on the books protecting pharmacists who refuse to fill certain prescriptions based on their religious beliefs. The woman's doctor had told her the pregnancy was unviable, and another Walgreens filled her prescription.

Hall has also filed a complaint with the Arizona State Board of Pharmacy, according to The Republic.

'CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring, ' he added.

In an apology statement, CVS said the man's conduct "violated company policies and does not reflect our values or our commitment to inclusion, nondiscrimination and the delivery of outstanding patient care".

CVS pharmacist fired after refusing to fill transgender woman's hormone prescription | TheHill
Complaint: CVS Pharmacist Refused to Fill Prescription for Transgender Woman

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After departing the store, Hall called the CVS customer service line twice to no avail, she said.

The company apologized on social media Friday, noting that the pharmacist is also no longer employed by CVS.

According to AZCentral, Arizona is one of six states that "allows pharmacies and pharmacists to refuse to fill a prescription on religious or moral grounds"; however, the pharmacists are required to inform their employer about any religious convictions in advance.

ACLU Senior Staff Attorney Joshua Block said the assurances from the pharmacy chain are important at a moment in time when the Trump administration has signaled its intent to roll back health care protections for transgender and non-binary individuals.

"Measures should be in place to ensure no other customer is humiliated like I was", she wrote. "If CVS does not take steps, like written policies and employee training, to protect its transgender customers from discrimination, we may explore litigation".

DeAngelo added they were making arrangements Friday to speak with Hall.

Walgreens policy requires pharmacists who morally object to filling a prescription to refer it to another pharmacist or manager "in a timely manner", which Arteaga's pharmacist did not do.

'We also apologize for not appropriately following up on Ms. Hall's original complaint to CVS, which was due to an unintentional oversight, ' he said in the email.

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