Iovine said she and Pichl ordered an Uber to take them from a friend's birthday party in Brooklyn to another party in East Village at around 5pm.
A same-sex couple claim they were kicked out of an Uber by its driver because they were kissing.
Ms Pichl, who noted that neither she nor Ms Iovine was intoxicated, added: "He started yelling at us that we were disrespectful and inappropriate and that he wants us out of his auto ... we were going back and forth trying to understand".
"We understand that someone would feel uncomfortable if people were making out in the auto", Iovine says.
"It's not illegal to kiss in NY", one of the women told El Boutari.
But both Iovine and Pichl say they kissed once, and were not touching inappropriately.
The driver, Ahmed Elbotari, 35, wearing a wrinkled, ill-fitting undershirt and frosted sunglasses, can be seen on the recording opening the backdoor of the auto after pulling over at Canal St.to force the couple out when he eyed the lip lock. RAW VIDEO: Alex started taking video. not knowing what was going to happen. We paid for a full Uber ride.
"It's disrespectful", the livery driver says in the video.
Uber and the city's Taxi and Limousine Commission is investigating the incident.
Iovine filmed driver Ahmed Elbotari telling them, "It's illegal", "It's disrespectful", and "You're not allowed to do this", with Iovine and Pichl arguing with him to understand what they did wrong.
"This blatantly discriminatory behavior described by the complainant is repugnant, and will not be tolerated in the City of New York", Fromberg said.
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"Get off of her phone".
But Iovine said that was not true. Elbotari replies, "I don't give a shit".
"It's my own vehicle, I didn't feel comfortable with them", Elbotari said. CNN reached out to the couple about el Boutari's claims.
Uber refunded the $22 fare and apologized to her for the inconvenience.
"Uber does not tolerate any form of discrimination, and we have been in touch with the rider regarding her experience", Hendrick said.
The 26-year-old also filed a complaint with the city's Human Right's Commission.
"Obviously, he's homophobic", she said. TLC spokesman Allan Fromberg says "we reached out to them (the women) immediately and commenced an investigation".
The Taxi and Limousine Commission is investigating. "I was very surprised".
"It was a really awful experience - and ironically occurred on a bright sunny day during pride month in NYC", Iovine said.
He added: "It's 2018 in New York City, and this isn't the way we live anymore". "It was a good lesson to show it can happen to you anywhere".