Microsoft drops official technical support for older products on community forums

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Please be advised that effective July 2018, the forum topics for products that reached end of support will no longer receive technical support from Microsoft agents.

People can fix their issues by getting answers from other users. Staff will still moderate the forums, and community members are asked to continue to participate in topics that remain open.

Both Windows 7 and 8.1 are already out of mainstream support and not getting feature updates, like Windows 10.

Microsoft Band - this topic will be locked.

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Microsoft did not provide any detailed explanation for this, but a forum moderator wrote the move is apparently being made to "shift support scope". For Windows 8.1, the extended support will terminate on January 10, 2023. But there will be "no proactive reviews, monitoring, answering, or answer marking of questions", Microsoft said. Support for the following products is being discontinued across various forums in the Microsoft Answers community.

It is unclear if Microsoft's wording is off as Microsoft could mean "extended support" instead of just "support".

Customers are still able to get paid support from Microsoft through to the end of the extended support periods. Therefore, it does not come as a surprise to see Microsoft assigning their staff to responding to questions for newer products that are still under full support. While the operating system is one of the most loved Windows versions ever designed, its maker is ending tech forum support starting next month. While it does offer help for some issues, users who post there got canned responses usually that most of the time did not help at all.

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