Google Pixel is at the center of a new class action complaint

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Google has been hit with a class action lawsuit in the U.S. for issues with microphone on the first-generation Google Pixel and Pixel XL smartphones.

Specifically, Patricia Weeks of Florida and Waleed Anbar of California are taking action over Google's refusal to offer a refund or replacement for Pixel smartphones that are plagued with "defective microphones".

Plaintiffs say that the handsets - released back in 2016 - had serious issues with the microphones, which meant the phones couldn't be used for calling, or for voice assistant functionality. Google said that this was due to a "hairline crack in the solder connection on the audio codec".

"Despite receiving hundreds of complaints shortly after launch - and admitting the phones have a "faulty microphone" - Google continues to sell the Pixel phones without telling purchasers about the microphone defect". In fairness, Anbar wasn't within his one-year warranty period when he reported the problem to Google, having purchased the phone in December 2016 and reporting the issue in January of this year.

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Interestingly, Google acknowledged the issue and announced an investigation. The search giant also said that only 1% of its Pixel devices sold were affected with this hardware problem.

Google's Pixel phones were the first of the company's handsets to be marketed as "Made by Google", in contrast to earlier "Nexus" phones that were openly designed by third-party firms.

In a statement to Ars Technica, Emily Clarke, a Google spokeswoman, stated, "We don't comment on ongoing litigation but it might be worth including a link to our help center page in your story which explains the solutions we have for out-of-warranty customers".

The lawsuit claims that Google had knowingly sold defective phones, and that despite the warranty replacement, the phones continued to exhibit the problem. The suit requests a jury trial and accuses Google of shipping the phones with defective parts in addition to how it handled customer complaints about the defects.

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